Subject: Trainer Candidate - Aditi Sharma
From: Aditi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:35:23 -0500

| | Tech Support Test

Name | Aditi Sharma
E-mail | [email-masked]
Phone Number | (091) 9999266585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ceragon Networks | Sr. EXECUTIVE PMO | 1month notice after resignation | 40000
Previous Employer 1 | ARB engineers | PMO executive | 12March”2019 | 32000
Previous Employer 2 | Wipro infotech | Project co-ordinator cum PMO | Jan”2017 | 28000/-

If Selected, how much time do you need to join? | 1month

Please briefly describe your work experience specifically in training?

Managing multiple projects, budgeting, project analysis, training for process & project uses as per customer requirements.
Customer/vendor management, invoicing, Taxi uses etc,,,

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling conflicts between multiple employees & dealing with dishonesty of team members.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If something is good then we have to promote the thing & if great customer will automatically attract to the product.

What according to you makes you a good candidate for this position? | Know the employees attitude with one talk & manage their requirements as per company norms
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |