Subject: Tech Support Candidate - Zahid Matta
From: Zahid Matta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:25:13 -0500

Tech Support
Test

Name

Zahid
Matta

E-mail

[email-masked]

Phone Number

(+91) 7290939221

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Tilak Nagar

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

British Telecom

Process Associate

25000

Previous Employer 1

Valiant Business Media

R&D
Executive

17 July 2109

18000

Previous Employer 2

FIS Global Information
Services

Team Coach Production

1April 2018

23000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly
I'll check my BB connection followeeld by if I'm using correct URL.

Then I'll try to reload website. If it didn't work I'll try tonl clear
cache/cookies of the browser. In most of the cases it works. If not then I'll
change browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
Speaker then turn on Bluetooth in the phone. Search for new devices as soon as
the speaker name comes up tap on it and pair it and it gets
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I've
technical support experience and is quite confident that I can tackle all level
1 tech related queries.

On a scale of 1 - 5 please rate your
fluency in spoken English

4