Subject: Tech Support Candidate - Aishwarya Sharma
From: Aishwarya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:23:12 -0500

| | Tech Support Test

Name | Aishwarya Sharma
E-mail | [email-masked]
Phone Number | (91) 8318745121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Senior executive | Immediate | 20000
Previous Employer 1 | EXL | Executive | 13122019 | 15000
Previous Employer 2 | HCL | Executive | 16042019 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network connectivity
Then request to restart the system once
If not, then will delete all cache and cookies file

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth device in both mobile and speaker
Paired
Connect

What according to you makes you a good candidate for customer service or technical support job?

Interacting with people
To solve the queries of the customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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