Subject: Tech Support Candidate - Dinesh Sejwal Dinesh
From: Dinesh Sejwal Dinesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:16:52 -0500

| | Tech Support Test

Name | Dinesh Sejwal Dinesh
E-mail | [email-masked]
Phone Number | (+91) 7503847020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi Hauz khas
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Backup skills

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | Currently working | 11800
Previous Employer 1 | Ericsson | Engineer | 21 april 2018 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Cache delete
Network connected or not
Route rout
Service running or not
Antivirus updated or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth headset
On the bluetooth device
Connect wirh proper device name

What according to you makes you a good candidate for customer service or technical support job? | Techincal skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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