Subject: Tech Support Candidate - Dheeraj kumar jha Dheeraj jha
From: Dheeraj kumar jha Dheeraj jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:17:08 -0500

| | Tech Support Test

Name | Dheeraj kumar jha Dheeraj jha
E-mail | [email-masked]
Phone Number | (+91) 7979822485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Riemens Solutions Pvt Ltd | Technical support engineer chat | 11 nov 2020 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check Internet connection.
System will updated or not from where we will search the www.ndtv.com.
Clear the catches & cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth from our mobile phone.
Turn on the Bluetooth speaker and select the Bluetooth mode of speaker.
Scan the Bluetooth devices on mobile phone and paired the devices.
Hence the mobile will connected with Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | During Live interaction solve the customer problem
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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