Subject: Tech Support Candidate - Pawan Singh
From: Pawan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:01:56 -0500

| | Tech Support Test

Name | Pawan Singh
E-mail | [email-masked]
Phone Number | (91) 7974853815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cipl | L2 Server administration | |
Previous Employer 1 | Inspirisys | L2server | |
Previous Employer 2 | Appin | L1server administration | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check kab connection (ip address and internet is up check with ping Google or isp)

Then try again http or https

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Search blutooth device and pair with mobile... It will share key
What according to you makes you a good candidate for customer service or technical support job? | Hanson experience on various technologies like windows Linux servers and firewall
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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