Subject: Tech Support Candidate - Vinaykumar Sriram
From: Vinaykumar Sriram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 07:42:29 -0500

| | Tech Support Test

Name | Vinaykumar Sriram
E-mail | [email-masked]
Phone Number | (500072) 8686430992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess crop Pvt limited | Associate Engineer | Na | 13500
Previous Employer 1 | Cms Pvt limited | Desktop support Engineer | Currently not working in this company | NA
Previous Employer 2 | Vertex customer support Pvt Ltd | Business associate | Currently I left the company | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First if we have remote access we I'll take remote of user machine we I'll check the internet settings and we I'll erase all cashes and we I'll check all the proxes settings and we I'll troubleshoot.te
If we don't have remote access we I'll talk through Microsoft teams and we I'll troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to on Bluetooth in Bluetooth speaker then we have to on Bluetooth in mobile, we have to wait for some time for the device once it's apperd in our phone we have to pair
What according to you makes you a good candidate for customer service or technical support job? | We I'll try resolve the l querys of the customer and make customer Happy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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