Subject: Tech Support Candidate - Prashant Ganwar Prashant
From: Prashant Ganwar Prashant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 07:42:08 -0500

| | Tech Support Test

Name | Prashant Ganwar Prashant
E-mail | [email-masked]
Phone Number | (+91) 9663602311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL tech | Analyst | NA | 21CTC
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internect connection by ping few sites
Reset browser
Check proxy if any
Password should be properly synced
Check on different network
Clear all temp files
Still not working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on wifi  in mobile
Switch on speaker and turn on bluetooth but before that disconnect from other device if connected
Scan ...select device and connect

What according to you makes you a good candidate for customer service or technical support job?

Quick learner
Technical knowledge
Gradduate in IT
Good in teamwork

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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