Subject: Tech Support Candidate - Vishakha Parwal
From: Vishakha Parwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 07:40:20 -0500

| | Tech Support Test

Name | Vishakha Parwal
E-mail | [email-masked]
Phone Number | (0731) 9425067337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | F5 Buddy | Content writer | |
Previous Employer 1 | REDVision | technical support | |
Previous Employer 2 | OMR global | content writer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If having trouble with a website, click the Padlock icon in the address bar to see if the browser has blocked parts of the page that are not secure.

Try clearing the browser's cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Phone's settings - bluetooth - find a device and connect

What according to you makes you a good candidate for customer service or technical support job?

• I have working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
• Knowledge of all software applications used within the organization
• Problem diagnosis / resolution via telephone/email/chat for customer's end-users Route problems to internal 2nd and 3rd level IT support staff
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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