Subject: Tech Support Candidate - Shubham Saras
From: Shubham Saras <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 07:05:04 -0500

| | Tech Support Test

Name | Shubham Saras
E-mail | [email-masked]
Phone Number | (+91) 8923002589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 62, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Canon India Pvt Ltd | Engineer-Training and Technical support | Currently working | 25170
Previous Employer 1 | Jinvani Channel | Customer care executive and channel promoter | Aug-2015 | 5000
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will read the error and will proceed accordingly. For example if it will be an error related to internet connection i will troubleshoot my internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on speaker.
2. Put speaker in pairing mode.
3. Enable phone's Bluetooth.
4. Search for the speaker name.
5. Connect with the speaker name appeared in Bluetooth device list on phone.

What according to you makes you a good candidate for customer service or technical support job? | I am very patient and a good listener if we need to troubleshoot a problem then it is very important to understand or listen the problem first. And it's been 3 years i have been working in this field, so i have gained good troubleshoot skills in remote support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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