Subject: Tech Support Candidate - harendra yadav
From: harendra yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 05:21:43 -0500

| | Tech Support Test

Name | harendra yadav
E-mail | [email-masked]
Phone Number | (91) 8287516840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sector 37
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | cms it services pvt | desktop support | 27 jan 2021 | 17000
Previous Employer 1 | kaizen it services pvt | desktop support | 10 oct 2019 | 15400
Previous Employer 2 | aforserve.com | desktop support | 30 sep2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | fist of fall we check the netconnectivity after that we also check proxy seting if net is working on proxy in the office , if still issue not resolved then then we need to do upgrate the application acording to requirement.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- first of fall we need to downlode bluetooth speaker app on mobile
2- after installing app we open the app and click on connect.

What according to you makes you a good candidate for customer service or technical support job?

1- as customer service profile patience is very
impartent not need to a liitle bit loud with customer.

2 tri to resolve customer problem smoothaly and as soon as passible
3 -provide cear and fool infarmation to customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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