Subject: Tech Support Candidate - Shahid Latif
From: Shahid Latif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 04:20:57 -0500

| | Tech Support Test

Name | Shahid Latif
E-mail | [email-masked]
Phone Number | (91) 9958711963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | British High Commission | Visa Assistant Officer | NOV-2020 | 30,000
Previous Employer 2 | VFS GLOBAL | Operation Officer | JAN-2019 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device. Many basic problems can be solved simply by restarting the device.
2 Make Sure my Internet Connection Working. Open other website to check instead of Ndtv to check net is working.
3 I will Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site I am trying to access is down for everyone, or just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings
2 Tap the Bluetooth option
3 Turn on Bluetooth
4 A list of available devices will appear.
5 If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6 On your mobile select your speaker it might be a random product number but should have the speaker’s brand name listed and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Respected Sir/ Ma?am

With this letter I would hereby like to express my interest to work in your organization for the announced post. As I emphasized in my Resume, my education, languages spoken, my mail handling skills and IT and advanced computer skills like MS Office, Adobe Photoshop, strongly recommend me for this position. I saw an open call for the application on the website.
I have always been interested in international relations. I am very pleased to find out about this employment possibility, since I perceive your Organization as one of the growth-oriented employers. I believe that my strong educational background in Commerce (B.com. Hons) and MBA in Finance and extensive experience in the field of visa facilitation, operation & collaboration make me an appropriate candidate for the advertised position. As you can see in the enclosed resume, I worked as an Visa Support Assistant in British High Commission for 1 year 10 months and have a successful track record of problem solving, communication, and decision making skills and my responsibilities and duties are quite similar for the announce post, I also worked with the VFS global for 3.8 year and manages many accounts report and visa fee collection and closing of fund flow & SAP on daily basis and various other accounts reports and manage the operations work also manage the team of 20 people, while working with VFS I got a chance to work with Norway Embassy in 2015 and 2018 on a VFS payroll as an Visa Officer. I have successfully incorporated my solid communication skills to effectively interact with a team of associates while simultaneously building bonds with customers. Furthermore, I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards accomplishment of goals.

I strongly believe I can perform well on all the delegated duties and tasks. I am eager to give all my contribution and work effort to serve your Organization in a most efficient manner. Moreover I have well developed research skills needed to verify declared facts in files in order to ensure eligibility of the potential applicants. I am well organized and ready to work overtime. Also I feel comfortable working in shift and during holidays.

On my last posts I have been receiving excellent feedback from my employers, which proves my strong commitment to perform my responsibilities in a professional and effective manner. I like to work in a team, but I am also comfortable working on my own. Furthermore, I am a good communicator, accurate, goal oriented.  Thanks to my wide experience in Visa facilitation service, Operations & Supportive Officer. I am a highly methodical, amenable, and results orientated team player with a proven track recording in problem solving.

Being an experienced talent for more than 5 year, it would be a great opportunity to give me a chance to work in your Company for the announced post.  I perceive this employment opportunity as a significant advancement in my career. I believe that my work in organization can be a good environment to show off my full potential and utilize my skills and knowledge. In that line I am looking forward to your call for an interview and I would be happy to come to your place to discuss in detail my skills and qualifications. As requested, I am enclosing my resume, where you can find detailed information on my experience and skills. References are available on request. If you need additional information or documents, please feel welcomed to contact me any time regarding my application.
I am looking forward to hearing from you.
Yours faithfully,

Shahid Latif
8A/9B Gandhi Park Hauz Rani
Malviya Nagar New Delhi-17
Contact- 9958711963
[email-masked]

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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