Subject: Tech Support Candidate - HARI C NAIR
From: HARI C NAIR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 04:02:36 -0500

| | Tech Support Test

Name | HARI C NAIR
E-mail | [email-masked]
Phone Number | (+91) 9446695855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | ERNAKULAM KERALA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MAGNA INFOTECH | NETWORK SUPPORT | 31/07/2019 | 22000
Previous Employer 1 | SOFTEN TECHNOLOGIES | NETWORK ADMIN | 31/07/2018 | 25000
Previous Employer 2 | AB COMPUTER SYSTEMS | TECHNICAL SUPPORT | 18/08/2012 | 5000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | OPEN SETTINGS, CLICK ON BLUETOOTH TAB, PAIR IT WITH THE SPEAKER.
What according to you makes you a good candidate for customer service or technical support job? | EXPERIANCE
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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