Subject: Tech Support Candidate - Kanhaiya Kumar
From: Kanhaiya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 03:56:02 -0500

| | Tech Support Test

Name | Kanhaiya Kumar
E-mail | [email-masked]
Phone Number | (0) 9958223496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur (New Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC Technology | System Engineer | - | 18000
Previous Employer 1 | FSPL | System Engineer | Oct'2019 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Network connectivity
Ping checker
Tracert website
Nslookup
Etc..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth setting & On Bluetooth
Also on your Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

Understand his/her query first
Do proper solution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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