Subject: Tech Support Candidate - JITENDRA KUMAR
From: JITENDRA KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 03:46:05 -0500

| | Tech Support Test

Name | JITENDRA KUMAR
E-mail | [email-masked]
Phone Number | (91) 9716743354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i Infotech Ltd | Sr. System Engineer | | 30,000
Previous Employer 1 | Page Technologies Ltd | Desktop Support Engineer | 30-04-2015 | 12,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For the mentioned scenario I will follow the below steps in sequence:
1. Check the Internet Connectivity
2. Check if the URL is typed correctly
3. Clear the Browser Cache and Cookies
4. If all of the above falls correct but the issue still persist, will check if the firewall blocking the website. Where  I may need to take help from the network monitoring team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps below for connecting Bluetooth speaker to a Mobile Device;
1. Turn on the Bluetooth speaker and make sure it's in pairing mode (pairing light is blinking)
2. Go to settings > Bluetooth > Turn on the Bluetooth in Phone > Connect Device > Scan for new Devices > Tap the one which shows the desired name device > Connect.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in dealing with International clients as my current organization belongs to a UN organization (World Bank). I have learned from my experience, the basic idea of providing good service is not only providing resolution, it also meant to leave a good impression on client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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