Subject: Re: Trainer Candidate - Devjani Choudhury
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 1 Feb 2021 00:21:51 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Jan, 2021, at 19:03, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Devjani Choudhury < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 28 January 2021 at 2:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Devjani Choudhury 

	

	
	
			Tech Support Test 
		
	Name 	Devjani Choudhury 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 7044770800 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Amar Ujala 	HR Mgr 		10 lacd 
Previous Employer 2 	Raymond Ltd. 	Training Mgr 		7.5 lacd 
	If Selected, how much time do you need to join? 	Can join immediately 
	Please briefly describe your work experience specifically in training? 	With ober 10 years of experience in L&D nationally and internationally. Worked across in various sectors from BPO, Real Estate, Retail, Corporate and Education. Also into Content Creation and Blogging on YouTube. 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	This was in the case of a Corporate Training session of a Nationalised Bank. I was hired to give training to the bank officials in the age group of 40-55 for a period of 15 days. Initially in first two days the reaction of the people was not very welcoming and warm. Somehow they felt how could a person like me so young and that too from a non banking field can impart them training since they have invested two decades or more in their career and they alone know all the ground realities so they were really closed to the idea of being taught by a girl rather than from a senior bank manager. In the beginning they seemed not at all comfortable however things changed as days progressed and by the end of the Final day there was lot of appreciation and anticipation and people were really happy to have been associated with me. They were happy with my training abilities and delighted to be a part of my session. They did click lot of selfies and group photos with me. I was gifted certain souvenirs from them and also there was cake cutting to give me farewell. Overall it was a great experience. At first it was difficult for them to accept me as their trainer however things changed slowly and gradually and even today they don't fail to wish me or mail me on various ocassion like New Year and Diwali or Holi. It was a real-time Moment of Truth for me. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service offers Moment of Magic and Bad Customer Service offers Moment of Misery. Good Customer Service gives you three new customers from the word of mouth and Bad Customer Service takes away 10 of your customers. 
	What according to you makes you a good candidate for this position? 	My qualities like Empathy, Good Communication and Presentation Skills, Soft Skills, Flexibility and Ability to build Rapport makes me fit for this position. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5