Subject: Trainer Candidate - Mohit Kumar Mohit
From: Mohit Kumar Mohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 21:29:49 -0500

| | Tech Support Test

Name | Mohit Kumar Mohit
E-mail | [email-masked]
Phone Number | (+91) 9999102969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Centum learning ltd | Deputy Manager | Currently working | 29040
Previous Employer 1 | IBS | Assistant manager | 14-08-2016 | 15500
Previous Employer 2 | Denave India | Sr. Executive | 12-03-2015 | 12000

If Selected, how much time do you need to join? | At least 15 days

Please briefly describe your work experience specifically in training?

Worked with a domestic BPO as inhouse trainer and was responsible for training new joiners on product and process part

Currently working with centum learning ltd and taking care of Airtel retail stores across east delhi and responsible for learning and development of the front end staff

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When logistics are not in place and you have to chase different people for their availability that's the difficult task which i haved apart from thid i haven't faced any major challenge during my training session
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | My approach towards the customer and follow ups can change customer experience from good to great
What according to you makes you a good candidate for this position? | I sm carrying relevant training experience with me
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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