Subject: Tech Support Candidate - Vivek Yadav
From: Vivek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 10:42:53 -0500

Tech Support
Test

Name

Vivek
Yadav

E-mail

[email-masked]

Phone Number

(91) 7011856717

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 51, Noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech mahindra ltd

Sr. Executive

2 march
2020

16500

Previous Employer 1

Ienergizer

Sr.
Executive

6 Jan 2019

13000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check correct website address or not

2. Clear cookies 3. Clear browsing history

4. Browser is updated or not

5. Windows version

6. Check it on another browser or system

7. Internet is working and browsing speed is good

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on a bluetooth speaker

2. Open bluetooth in mobile

3. Scan or search nearby devices in your mobile

4. When scanning will be completed, all available devices will be shown
there

5. Please click on bluetooth speaker option

6. Now you will get a confirmation for pairing

7. Now you have to allow it for pairing

What according to
you makes you a good candidate for customer service or technical support
job?

You are a good candidate if you love to talk with people in
any situation.

On a scale of 1 - 5 please rate your fluency in spoken
English

3