Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 10:12:01 -0500

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (91) 9599602310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Sr.Excutive | Dec 2020 | 17k
Previous Employer 1 | Ienergizer | Excutive | March 2019 | 13k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | For solve this issue first of all we have to refresh webpage.if problem not resolve then we will check latest version of browser and update in latest version.next step we will clear catch and clear data ,Disable Third-Party Browser Extensions ,check internet speed, restart computer.if issue not resolve then we will contact with customer care.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st of all we will enable bluetooth function in mobile and bluetooth speaker also.then go to mobile setting and click on bluetooth option.click on pair new device and click on name of bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have four year experience. Two year with Ienergizer for vivo mobile phone for tech support. I got RNR for best performance.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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