Subject: Tech Support Candidate - Karthik N
From: Karthik N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 09:19:24 -0500

| | Tech Support Test

Name | Karthik N
E-mail | [email-masked]
Phone Number | (91) 7618713166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajajinagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
C-programming

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | REYLON SOFTECH PVT LTD | IMPLEMENTATION ENGINEERING | 2018 | 13600
Previous Employer 1 | SUN BRANDING SOLUTIONS PVT LTD | TECHNICAL SUPPORT | 2020 | 16700
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restarting device(basic one)
2. Internet connection
3. Checking website is down for every body or just me
4. Refresh page(F5)
5. Clicking on error, Fix this
6.page is removed temporarily r any other causes

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth (mobile)
2. Settings
3. Available device will appear
4. If it doesn't appear, by pressing button on speaker that makes it discoverable

What according to you makes you a good candidate for customer service or technical support job? | Skills, experience and confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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