Subject: Tech Support Candidate - Roshni Kumari
From: Roshni Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 06:45:01 -0500

| | Tech Support Test

Name | Roshni Kumari
E-mail | [email-masked]
Phone Number | (201102) 9354802085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shiv vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sygnific rd solutions pvt ltd | Helpdesk executive | 30 September | 18
Previous Employer 1 | I FOCUS MULTITECH SOLUTION PVT LTD | Computer Operator | 25 june | 16
Previous Employer 2 | BHARAT PAY | Verification officer | 10 January | 17

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of we should, There are some browser testing tools available but they are not 100% effective. The only proven way to ensure browser compatibility is to visit the website using different browsers
Second one is that Try opening the website on a different computer connected to a different ISP on a different network. If it works for others but not for you, then it is very possible it is being blocked
In the last we can troubleshoot (refreshing the page also we can restart to system moreover  we should system time zone

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are major five steps which we follow
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If i don't find Pair new device, check under "Available devices" or tap More. Refresh.
I firstly tap the name of the Bluetooth device if i want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience and expertise in the area of customer support that is required in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |