Subject: Tech Support Candidate - Rishi Sharma
From: Rishi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 04:06:53 -0500

| | Tech Support Test

Name | Rishi Sharma
E-mail | [email-masked]
Phone Number | (+91) 8810525275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Volans Infomatics pvt ltd | Sr.customer service rep | Nov,2020 | 33k
Previous Employer 2 | Ienergizer india pvt ltd | Sr.customer service rep | 2019 | 30k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i'll check that i am well connected with the internet
Then i'll make sure that i am entering the correct URL
If the problem still persist then i'll clear the cache & cookie files from the brower also remove temp files
And after the above mentioned steps i will restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the speaker first
Then turn ON the bluetooth on the mobile phone by simply clicking on settings then connectivity and tgen Bluetooth
Once the bluetooth gets turned on it will start scanning the near by devices.once the speaker name comes reflects in the scanning list simply click on it it will start pairing with the device and ots ready to go.

What according to you makes you a good candidate for customer service or technical support job?

Most important thing is that i am tech savvy amd also sound technical
Apart from that i always make sure that my customer's can easily follow my troubleshooting steps and instructions no matter hom many times i need to repeat my instructions..i always try to make a bond and build a repo with the customer's so that they can also appreciate my work.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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