Subject: Tech Support Candidate - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 22:14:29 -0500

Tech Support
Test

Name

Alok Kumar

E-mail

[email-masked]

Phone Number

(+91) 6207661831

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 15

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

CCE

23 jan 21

13000

Previous Employer 1

Tech mahindra

CCE

16 August
20

11000

Previous Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

These
are the following steps given below

1) Restart my device

2) I will check my connectivity

3) Then we will check with others,  the same problem is coming or not ..

4)If the result says that It's just you, that means there is a problem with the
connection between your computer and the site, but other people can get to the
site.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

These are the following steps to connect a
bluetooth

1) Swipe down from the top of the screen.

2) Touch and hold Bluetooth .

3) Tap Pair new device. If you don't find Pair new device, check under
available devices or tap More. Refresh.

4) Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer need resolutions that's it . If we try to give the
resolution of customer point to point means what's they want from us without
arguing and being irritate .

On a scale of 1 - 5 please rate your
fluency in spoken English

4