Subject: Tech Support Candidate - Hemant Kashyap
From: Hemant Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 14:05:10 -0500

| | Tech Support Test

Name | Hemant Kashyap
E-mail | [email-masked]
Phone Number | (05642) 224238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Us processes

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl pvt ltd | Teachnical support | 31-1-2021 | 18000
Previous Employer 1 | Cyfuture pvt ltd | FSE support engineer | 15-3-2020 | 22000
Previous Employer 2 | CMS IT SERVICE | Consultants associate | 13-4-2019 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check and ping website
Ping www.ndtv.com and sit reply is working
2nd check network connectivity

Issu has been resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check share devices and showing some name then after connected devices
Paired devices connected

What according to you makes you a good candidate for customer service or technical support job? | I will propely convince with customer and i will try good communication with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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