Subject: Trainer Candidate - Gaurav Sachdeva
From: Gaurav Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 11:12:54 -0500

| | Tech Support Test

Name | Gaurav Sachdeva
E-mail | [email-masked]
Phone Number | (0) 9810331114
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zimisha comm. | PR account manager | 1 April | 30,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1week
Please briefly describe your work experience specifically in training? | Client servicing , customer service , cultural outreach , media relations , content writing , email writing
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | One of clients wanted a cover story in THE Hindu  for their newly opened restaurant . First of all I researched the cultural page of newspaper .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Satisfying the customer
What according to you makes you a good candidate for this position? | Quick leaner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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