Subject: Tech Support Candidate - Gagan Varshney
From: Gagan Varshney <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 09:45:41 -0500

Tech Support
Test

Name

Gagan
Varshney

E-mail

[email-masked]

Phone Number

(91) 8527013161

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New ashok nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
VoIP
Outlook , tally and tickets tools

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Eqx analysis Pvt Ltd

Network engineer

27000

Previous Employer 1

Precision information Pvt
Ltd

System engineer

05- Jan- 20

15000

Previous Employer 2

Optimal translation Pvt
Ltd

IT
engineer

06- July- 18

12000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I'm
check for my internet connection, if it's working fine then I'm ping to
google.com and check drop packets.

If packet drop so we check website down and not. After I'm restart my computer.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I'm open my mobile and speaker bluetooth
and pairing with both device.

What according to you makes you a
good candidate for customer service or technical support job?

I have the right combination of skills and experience for this
job. I also bring the additional quality of strong analytical and problem
solving ability as shown by my introduction of a more efficient work flow system
at all my previous company's.

On a scale of 1 - 5 please rate your
fluency in spoken English

4