Subject: Tech Support Candidate - Madhu Kinnera
From: Madhu Kinnera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 08:57:03 -0500

Tech Support
Test

Name

Madhu
Kinnera

E-mail

[email-masked]

Phone Number

(91) 6301763585

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Banglore

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

SQL and oracle support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mfx

Technical support engineer

Feb 28

13150

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I thought
it's internet not connected to the system

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
Bluetooth in mobile and speakers

Search and connect with it

What according to you makes you a
good candidate for customer service or technical support job?

To give best possible solutions to customers to their
questions

On a scale of 1 - 5 please rate your fluency in spoken
English

3