Subject: Tech Support Candidate - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 08:39:58 -0500

| | Tech Support Test

Name | Vijay Kumar
E-mail | [email-masked]
Phone Number | (091) 7300763792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
MS SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IQor | Application Administration | Current | 2.7
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection , if is good then check what block that site. Is it fairwell or something else.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth on both the devices, create pair and then connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Having 3+ year experience in support field with advance knowledge of SQL and verious support tools
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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