Subject: Re: Tech Support Candidate - Vanya Jain
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 30 Jan 2021 06:19:09 -0700 (MST)

She dont have any tech experience 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Jan, 2021, at 15:37, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Vanya Jain < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 30 January 2021 at 1:20 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vanya Jain 

	

	
	
			Tech Support Test 
		
	Name 	Vanya Jain 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9560686372 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Daryaganj, New Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Coding Ninjas 	Candidate Manager 	29 Oct, 2020 	26,640 
Previous Employer 2 	Genpact 	Process Developer 	6 Nov, 2019 	24,750 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will click on the three dots on the top right corner of the browser. 
Select history from the drop down. 
Clear the previous history. 
Refresh the browser by clicking the refresh button at the left hand side of the browser . 
Now I will enter the website address again in the browser and press enter. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Click on settings. 
Select Bluetooth. 
Check if the required device’s name is showing. (switch on the Bluetooth device to be connected) 
Click on it. And pair the devices. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have excellent communication skills along with a flair for technical support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5