Subject: Re: Tech Support Candidate - Priyanka Kumari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 30 Jan 2021 06:12:52 -0700 (MST)

Priyanka Kumari (+91) 9350419588 1st Round Faridabad Immediately 5 LPA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Jan, 2021, at 15:40, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Priyanka Kumari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 29 January 2021 at 8:44 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Priyanka Kumari 

	

	
	
			Tech Support Test 
		
	Name 	Priyanka Kumari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9350419588 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	NOIDA SECTORE 62 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	ASTS, Australia 	It Support technician 	Feb 2020 	3800 $ 
Previous Employer 1 	ATMC, Australia 	Student support Officer 	Nov 2019 	3300 $ 
Previous Employer 2 	FEDERATION UNIVERSITY, Australia 	Student Ambassador 	Jun 2018 	2000 $ 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First, I need to check for the error message of the page. If the error is not due to server of website. I will check the internet connection for the pc at right bottom corner or I will try to open an another web page in the same browser to check the internet connection. 
2. If the internet is disconnected for the device, I will first check the ethernet cable of the device. 
3. Sometimes, the device is not in the network domain which can be one of the reason internet is disconnected for the device. 
4. Another can be local network is not working for some reason. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. First, turn on the speaker by its power button. 
2. Got to your mobile setting and look for the bluetooth option. 
3. Click on the bluetooth turn on option to make it search for the discoverable devices. 
4. Find the name of the speaker's bluetooth device and select to connect it. 
5. If for any reason, the bluetooth of speaker is not showing in mobile to connect then try keep pressing power button of speaker or volume button as mentioned in instructions guide of speaker device. 
6. Now, you can select the speaker's bluetooth name to connect and use to for your purpose. 

	What according to you makes you a good candidate for customer service or technical support job? 	According to me, I feel that my skills and knowledge both makes me an excellent candidate for this job. For example, I have 4+ years experience as customer support at international companies and during my this career I have recieved many appraisals from manager and supervisor for handling difficult customer, working best in busy time and for follow ups. I can learn quickly and due this excellent skill I have worked in various roles to cover others work during their time off. Along with this, my technical knowledge and always keep learning skills can make me a best asset for any organisation. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5