Subject: Re: Tech Support Candidate - UTPAL KUMAR
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 30 Jan 2021 06:07:16 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Jan, 2021, at 15:43, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: UTPAL KUMAR < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 29 January 2021 at 5:59 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - UTPAL KUMAR 

	

	
	
			Tech Support Test 
		
	Name 	UTPAL KUMAR 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8787314966 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Noida Sector 2 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Wipro Limited 	Project Engineer 	9th October 2020 	25000 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check if internet connection is working. 
2. Restart your browser. 
3. Restart your computer. 
4. Check if the website is down for everybody or just you. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on bluetooth on both, your phone and bluetooth speaker. 
2. Pair both the devices. 
3. Once paired enjoy the music. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am technically savvy, customer focussed, self motivated and work with accountability. 
I have sound knowledge of technologies and very good debugging, analysis and problem solving skills along with outstanding communication skills, ability to work under pressure with calmness and composer. 
I have experience in client-facing customer and technical support role, supporting Email, SaaS or related technologies along with experience in communicating complex technical issues to both technical and non-technical audiences via phone email or online. 
I have strong problem solving and trouble-shooting skills using operational and diagnostic procedures. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5