Subject: Re: Tech Support Candidate - Satish Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 30 Jan 2021 06:05:34 -0700 (MST)

Very average 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Jan, 2021, at 15:47, Deeksha Dadu <[email-masked]> wrote: 

Answers loo copied but do a quick first round 

From: Satish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 29 January 2021 at 5:46 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Satish Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Satish Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9650427248 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Noida Sector-5 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technology 	Specialist 	NA 	42 K 
Previous Employer 1 	Saksoft 	System Administrator 	June 2019 	29 K 
Previous Employer 2 	Velocis system pvt ltd 	IT Executive 	Oct 2018 	20 K 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Its depend on error messages, what we need to check. some basics check we can perform like. 
This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy. 

After that we can check these things as well.. 
Issues of your router. 
Problems with cables. 
Wi-Fi hotspots got errors. 
Interruption of the Internet connection. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: turn on Bluetooth 
Turn on Bluetooth 
Open your smartphone's settings and tap Bluetooth. Make sure the switch is on. If the switch is blue, that means it's on. If the switch is gray, tap it to turn it on. 

turn on your Bluetooth speaker 
Turn on Bluetooth speaker 
Turn on your speaker. When you buy a new Bluetooth speaker, it always starts in pairing mode. This setting is required to find your smartphone. 

If you've connected the speaker to another device before, you'll need to activate this mode manually. In many cases, you can do this by pressing and holding the power button. In some cases, the speaker has a separate Bluetooth button. When in doubt, you can check the speaker's manual. 
2.Pair the Bluetooth speaker with your smartphone 
Speaker in the kitchen 
Hold your smartphone close to the speaker and wait until it appears on the Bluetooth screen under Other devices. In most cases, the speaker's name or brand will appear here. Tap the name and your smartphone will establish a connection to your Bluetooth speaker. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have more than 5 years of experience in customer service and technical support and i have rewarded many time for best customer service. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4