Subject: Tech Support Candidate - Abhishek Chauhan
From: Abhishek Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 07:30:08 -0500

| | Tech Support Test

Name | Abhishek Chauhan
E-mail | [email-masked]
Phone Number | (091) 9871641677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Android, IOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | DCM infotech | Associate support engineer | 6th Nov, 2020 | 29k
Previous Employer 2 | P.N Semiconductors PVT LTD | Customer service | Jan 2019 | 20k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to take :
1. Check if you are connected to the internet (LAN cable connected, connected to a wifi network)
2. Try a different web browser or reset current browser settings if required
3. Open cmd and try to ping the website and check for response.
4. Try different proxy settings (turn vpn on or off)
5. In rare case run the web browser in a different compatibilty mode or web browser in safe mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on bluetooth speaker
2. Put the speaker in pairing mode.
3. Turn on your phone Bluetooth and Look for the available bluetooth device on your phone.
4. Find your bluetooth and connect
5. Enter a code if required generally 1234 or 0000

Bluetooth speaker is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | For the 34 months experience I have in Tech support apart from that I have good communication skills for U.S, U.K and Australian clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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