Subject: Trainer Candidate - vishal Rai
From: vishal Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 06:54:25 -0500

| | Tech Support Test

Name | vishal Rai
E-mail | [email-masked]
Phone Number | (91) 8510836837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technology Tools & Machines Corp. | Product trainer | NA | 35000
Previous Employer 1 | Jazzercise Nosh Pvt. Ltd. | Process and Soft skill Trainer | Feb 2019 | 28000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15-20 working days
Please briefly describe your work experience specifically in training? | Professional offering 4 years of detailed experience in the field of training & development. Possess hands on experience in product and process training delivery. Skilled in training coordination, content development and MIS.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Product Knowledge-Training the candidates on product information becomes a challenge when the product is updated continuously. It requires rigorous assessment and feedback mechanism to overcome the same.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when an issue is resolved over the time whereas in a great customer service an issue is resolved immediately resulting in better customer relation.
What according to you makes you a good candidate for this position? | My experience and skill set makes me a suitable candidate for the position. Wherein my ability to learn and implement makes me a good candidate for the same. With my diverse experience in the filed of training, I can assure to bring a lot across the table.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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