Subject: Trainer Candidate - Lodh Ritwik
From: Lodh Ritwik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 06:16:49 -0500

Tech Support
Test

Name

Lodh
Ritwik

E-mail

[email-masked]

Phone Number

(+91) 8527183593

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Delhi

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

WhiteHat Jr

Manager-Recruitment & Training

NA

54500

Previous
Employer 1

goStops Hospitality

Hospitality Trainer

June
2020

54000

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

Creating
training modules, SOPs, conducting TNA, soft skills training, preparing training
calendar, NPS analysis.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

This happened when I was first introduced with
the ground team to start the training process. Language proficiency in English
was the biggest challenge for an effective 2-way communication. Over the course
of interactive sessions, and ice breaking techniques deployed, I was able to
effectively access the overall team productivity and ensure success at every
phase of organization's growth success.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

1. Understanding the customer's viewpoint by
stepping into their shoes.

2. Going an extra mile in providing a mesmerizing experience.

What
according to you makes you a good candidate for this position?

I like to establish practicality at every facet of my
professional work with understanding human behavior and learning capabilities.
This alone drives a good deal of continued success within the department. I
trust and believe in every individual's lone effort and also as a team for an
effective driving force of mixed mindset and competencies and skill set.

On a scale of 1 - 5 please rate your fluency in
spoken English

5