Subject: Trainer Candidate - Viraj Mishra
From: Viraj Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 06:11:16 -0500

| | Tech Support Test

Name | Viraj Mishra
E-mail | [email-masked]
Phone Number | (91) 9910576671
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Sec 19

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Black Console Technology | Sales Trainer | N/A | 500/hr
Previous Employer 1 | Coverfox Insurance Broking Pvt Ltd | Team Leader | 02/2020 | 34700
Previous Employer 2 | PolicyBazaar | Sr. Associate | 03/2018 | 23000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Responsible for training new batches regarding the process and products with Voice and Accent training as well.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Had to manage a training batch of NHT which was supposed to be handled by two people, but had to do it alone since the other person was not available in office. It was a batch of 50 advisors, and conducted the training as well as on floor operations with their monthly targets being my responsibility

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is when you do things as per the book

Great is when you go the extra mile

Good is when you have your KRAs in place.

Great is when along with designated KRAs you do extra bits to help the overall process.

What according to you makes you a good candidate for this position? | Someone who has been on both sides. An associate as well as a senior. Because a trainer cannot just train products. They have to be aware of real life scenarios and how to tackle them first hand before relaying the info ahead.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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