Subject: Tech Support Candidate - Vishwanath Devunoori Vishwanath
From: Vishwanath Devunoori Vishwanath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 05:59:55 -0500

| | Tech Support Test

Name | Vishwanath Devunoori Vishwanath
E-mail | [email-masked]
Phone Number | (91) 9959475736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Business Analyst | Feb 28 | 20000
Previous Employer 1 | 14 A IT INFOTECH | Junior Software Developer | Na | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please try to close and re open the browser.
Then try to clear the cache and cookies of your browser.
Try to use incognito window and check if that works for you mean while.
Once you clear the cache and cookies please open settings > site settings >restrictions.
If there are any restrictions allow the access.
Then you can browse it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open phone settings > Connectivity > Bluetooth  try to enable the option.
Then long press your Bluetooth speaker it will be turned on then search for the Bluetooth name.
Then try to click on Bluetooth speaker name.
It will be paired and then it can be connected.

What according to you makes you a good candidate for customer service or technical support job? | We need to try all the possible ways to make the customer happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |