Subject: Tech Support Candidate - Himanshu Raina
From: Himanshu Raina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 05:59:27 -0500

| | Tech Support Test

Name | Himanshu Raina
E-mail | [email-masked]
Phone Number | (124) 9906296643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mohshri | Sales consultant | Working | 56000
Previous Employer 1 | Aithent technologies | Sales analyst | Nov 2018 | 34000
Previous Employer 2 | Addways healthcare | Sales analyst | Oct 2018 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2. Make sure  Internet connection is working
3. Check website is down for everybody or for  me only
4. Open another browser,test the website in another browser
5. If it is open then route to site is down please check it after some time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Place the bluetooth device in pairing mode
2. Open the settings in your android phone
3. Select bluetooth
4. Ensure the bluetooth is on
5. Scroll down to other devices and look for the bluetooth speaker is on and on the list.
6. Wait for the device's to appear and then connect.

What according to you makes you a good candidate for customer service or technical support job? | Customer service or technical support is understanding customer pain and giving your best to solve customer problem , being patient at all times and listening to the customer queries and complaints patiently . I think I have all the necessary skills sets mentioned above
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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