Subject: Tech Support Candidate - Ginni Kumari
From: Ginni Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 05:51:57 -0500

| | Tech Support Test

Name | Ginni Kumari
E-mail | [email-masked]
Phone Number | (91) 9115793946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rzf 2/187,second floor,street no 5,Mahavir Enclave,New delhi 110045
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | | 16.5k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First will try to clear the cache and cookies
2. Than will try any other browser to find out if it's a browser issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First power on the device
2. Than open Bluetooth of your fon
3. Than available device name will appear
4. Select the device and click on pair option

What according to you makes you a good candidate for customer service or technical support job?

I have worked on an international project in a multinational company.
I know how to calm a frustrated client

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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