Subject: FW: Tech Support Candidate - UTPAL KUMAR
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 30 Jan 2021 10:13:54 +0000

First round

From: UTPAL KUMAR <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 29 January 2021 at 5:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - UTPAL KUMAR

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    UTPAL KUMAR
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8787314966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida Sector 2
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Wipro Limited   Project Engineer        9th October 2020        25000
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check if internet connection is working.
2. Restart your browser.
3. Restart your computer.
4. Check if the website is down for everybody or just you.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on bluetooth on both, your phone and bluetooth speaker.
2. Pair both the devices.
3. Once paired enjoy the music.
What according to you makes you a good candidate for customer service or technical support job? I am technically savvy, customer focussed, self motivated and work with accountability.
I have sound knowledge of technologies and very good debugging, analysis and problem solving skills along with outstanding communication skills, ability to work under pressure with calmness and composer.
I have experience in client-facing customer and technical support role, supporting Email, SaaS or related technologies along with experience in communicating complex technical issues to both technical and non-technical audiences via phone email or online.
I have strong problem solving and trouble-shooting skills using operational and diagnostic procedures.
On a scale of 1 - 5 please rate your fluency in spoken English  5