Subject: FW: Tech Support Candidate - Akash Saxena Akash
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 30 Jan 2021 10:07:54 +0000

First round

From: Akash Saxena Akash <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 30 January 2021 at 12:06 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akash Saxena Akash

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akash Saxena Akash
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8290266629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Shakarpur, Laxmi Nagar, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Network Engineer                22000
Previous Employer 1     Wipro Infotech  Network Engineer        14-03-2017      17000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will try honest on basis of my day to day activities at my workplace.
First I will check my Internet connection is working properly or not.
If it is, then I will check the same website on other devices like on my phone which is on different network to see it is a down because of server issue or only for me.
If it down only for me than I will check this on another browser or I will restart the device to resolve the issue. But if it is still not resolved then I will raise the query to firewall team check things on my system's IP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth speaker.
2. Turn on the phone's bluetooth.
3. Search for the the device.
4. Select the appropriate device by taping on the device name and pair the device to use.
What according to you makes you a good candidate for customer service or technical support job? "I feel that I am a good candidate because I have a Technical support background. I have skills with customer support tools like OTRS. Also, I have experience as a Network Engineer in wipro. I provide tech support to the client end users. I monitor and manage the network devices and provide the other tech support to users like during Video conferences and all at client location.
On a scale of 1 - 5 please rate your fluency in spoken English  4