Subject: FW: Tech Support Candidate - Vanya Jain
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 30 Jan 2021 10:07:20 +0000

First round

From: Vanya Jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 30 January 2021 at 1:20 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vanya Jain

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vanya Jain
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9560686372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Daryaganj, New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Coding Ninjas   Candidate Manager       29 Oct, 2020    26,640
Previous Employer 2     Genpact         Process Developer       6 Nov, 2019     24,750
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will click on the three dots on the top right corner of the browser.
Select history from the drop down.
Clear the previous history.
Refresh the browser by clicking the refresh button at the left hand side of the browser .
Now I will enter the website address again in the browser and press enter.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Click on settings.
Select Bluetooth.
Check if the required device’s name is showing. (switch on the Bluetooth device to be connected)
Click on it. And pair the devices.
What according to you makes you a good candidate for customer service or technical support job? I have excellent communication skills along with a flair for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  5