Subject: Tech Support Candidate - Ria Srivastava
From: Ria Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 03:32:58 -0500

| | Tech Support Test

Name | Ria Srivastava
E-mail | [email-masked]
Phone Number | (91) 9999041966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American express | Ccp | 02/2/2019 | 38
Previous Employer 1 | Concentrix | Senior sales associate | 04/05/2018 | 25
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It is a technical error. I will check my Internet connection if it is working fine and try to open any other website.
If any other website is open, I will delete cookies and cache. Remove temp files.

Then I will try once again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are the steps:
1:Turn on bluetooth of the speaker.
2: Turn on bluetooth of a phone
3: Try searching for a device name, once its visible on the screen, click on connect
4: Bluetooth is paired with a speaker

What according to you makes you a good candidate for customer service or technical support job?

1: I have experience in customer service.
2:I am an enthusiastic and dynamic individual and ready to work under crictical circumstances.
3: I am willing to learn new things

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |