Subject: Tech Support Candidate - Amit Chauhan
From: Amit Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 02:01:56 -0500

| | Tech Support Test

Name | Amit Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8896073171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix daksh | Senior operation associate | Jan 2021 | 22700
Previous Employer 1 | Aegis limited | CCE | May 2017 | 8600
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-will check if my internet working by opening any other website example www.google.com
2-Try opening www.ndtv.com in incognito mode or from a different browser
3-will click if ping is working to ndtv website from cmd(ping www.ndtv.com)
4-Try changing my network to mobile network to check if website is accessible
5-if I am getting any specific browser error will try to search the error code and resolution in google

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-make sure your mobile bloothoth is visible to other device under bloothoth setting.
2-switch on your speaker device and put it on bloothoth mode
3-switch on your mobile bloothoth and look for available bloothoth devices to connect
4-on your mobile under bloothoth tab on the bloothoth speaker connection name and pair the device
5-once paired we are all set to use the speaker

What according to you makes you a good candidate for customer service or technical support job?

1- Approachable personality
2-understanding of the role
3-passion for customer service
4-discipline
5-communication skill

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |