Subject: Trainer Candidate - Anushay Srivastava
From: Anushay Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 01:55:31 -0500

| | Tech Support Test

Name | Anushay Srivastava
E-mail | [email-masked]
Phone Number | (0099) 8401209794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Techteer Systems | TL | Dec.20 | 55
Previous Employer 2 | Matrix Cellular | Manager | 2012 | Na

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in training?

Having gamut of exposure in various Services across different vectors in Sales, Relationship, Portfolio, Processing and Training, i am open for any leadership profile.

Had managed Training for the team size of 100 plus also. Creating own Training Modules in line with respective team. Micro management.

Would be my pleasure to forward my resume. Awaiting to get in touch soon.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As such most difficult situation has never came across nor i believe things cannot be managed. Every candidate has different ability to grap things, wherein its our due responsibility to take them from 20-30% to 80-100%. Identify candidate strength and train them.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good services can be given by most of them however Great services are identifying perfect customer and selling right products as per thier needs and cross sell basis their capability.
What according to you makes you a good candidate for this position? | Having gamut of exposure across different training modules while creating great service providers for the organization. I can manage any complex products and can cater micro management training to candidates while making them excel in that. Thanks.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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