Subject: Tech Support Candidate - Deepesh gupta Deepesh
From: Deepesh gupta Deepesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 11:38:37 -0500

| | Tech Support Test

Name | Deepesh gupta Deepesh
E-mail | [email-masked]
Phone Number | (110096) 9917698152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CSE | 29Jan2021 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- Firstly I will refresh the page.
Step2-  Then I will check the screen dialogue box
whether it is the error of website or network
connectivity
Step3-  If it is the error of website then I will try after
some time
Step4- Or It is the error of connectivity then I will check
the network connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-  I will switch ON the bluetooth
Step 2-  Then I will ON the mobile bluetooth and search
for a device
Step 3-  I will click on the device name then it will
connect to my mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I have relevant experience for the position and very well known to the work culture. I have good command on English so I feel I am suitable candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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