Subject: Tech Support Candidate - Gaurav Anand
From: Gaurav Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 10:31:03 -0500

| | Tech Support Test

Name | Gaurav Anand
E-mail | [email-masked]
Phone Number | (+91) 9540934366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West dehi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DoubleTree by Hilton Hotel | Business Development manager | 03/11/2020 | 42000
Previous Employer 1 | Park plaza hotel | Corporate Sales Executive | 04/06/2019 | 35000
Previous Employer 2 | Itc fortune hotel | Corporate sales executive | 18/8/2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i'll check the spelling error along with url. If its not correct i shall try to clear cookies as well.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | .
What according to you makes you a good candidate for customer service or technical support job? | .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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