Subject: Tech Support Candidate - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 10:14:12 -0500

| | Tech Support Test

Name | Priyanka Kumari
E-mail | [email-masked]
Phone Number | (+91) 9350419588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA SECTORE 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ASTS, Australia | It Support technician | Feb 2020 | 3800 $
Previous Employer 1 | ATMC, Australia | Student support Officer | Nov 2019 | 3300 $
Previous Employer 2 | FEDERATION UNIVERSITY, Australia | Student Ambassador | Jun 2018 | 2000 $

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I need to check for the error message of the page. If the error is not due to server of website. I will check the internet connection for the pc at right bottom corner or I will try to open an another web page in the same browser to check the internet connection.
2. If the internet is disconnected for the device, I will first check the ethernet cable of the device.
3. Sometimes, the device is not in the network domain which can be one of the reason internet is disconnected for the device.
4. Another can be local network is not working for some reason.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First, turn on the speaker by its power button.
2. Got to your mobile setting and look for the bluetooth option.
3. Click on the bluetooth turn on option to make it search for the discoverable devices.
4. Find the name of the speaker's bluetooth device and select to connect it.
5. If for any reason, the bluetooth of speaker is not showing in mobile to connect then try keep pressing power button of speaker or volume button as mentioned in instructions guide of speaker device.
6. Now, you can select the speaker's bluetooth name to connect  and use to for your purpose.

What according to you makes you a good candidate for customer service or technical support job? | According to me, I feel that my skills and knowledge both makes me an excellent candidate for this job. For example, I have 4+ years experience as customer support at international companies and during my this career I have recieved many appraisals from manager and supervisor for handling difficult customer, working best in busy time and for follow ups. I can learn quickly and due this excellent skill I have worked in various roles to cover others work during their time off. Along with this, my technical knowledge and always keep learning skills can make me a best asset for any organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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