Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 09:05:52 -0500

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (91) 7979780593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Frontline NCR Business Solutions Pvt Ltd | Project Manager | Sep 2020 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History….
2. In the Time Range to clear: drop-down, select Everything.
3. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
4. Click Clear Now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time. Agreeableness: Tendency to be friendly, approachable, and easy to get along with.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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