Subject: Tech Support Candidate - Maheshwari Ponnaboina
From: Maheshwari Ponnaboina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 08:17:19 -0500

| | Tech Support Test

Name | Maheshwari Ponnaboina
E-mail | [email-masked]
Phone Number | (91) 9000143674
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tata business services and support | Customer service executive | April 30th 2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will reload the page and if the website doesn't open then I'll check the internet connection.
If the problem continues even after internet is good then I will restart the modem.
Further I will shut down the computer if the website doesn't open.
I will check with my mobile and definitely will find a solution to the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth on mobile phone and switch on the Bluetooth speaker button.
Next we have to connect the particular Bluetooth speaker to our mobile phone for example if we name our Bluetooth speaker as technical then it will appear on our mobile phone and by clicking on that option we can connect it.

What according to you makes you a good candidate for customer service or technical support job? | My experience as a customer service executive and passion towards the work that I do makes me a good candidate for both customer service and technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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